Privacy Policy, storage and warehouse

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Bearhouse Logistics Ltd – Trading as  Cookham Storage 

Privacy policy 

Introduction

Welcome to Bearhouse Logistics Ltd’s – trading as Cookham Storage, privacy notice. 

Cookham Storage respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

Please use the Glossary to understand the meaning of some of the terms used in this privacy notice. 

1. Important information and who we are 

Purpose of this privacy notice 

This privacy notice aims to give you information on how Cookham Storage collects and processes your personal data through your use of this website or otherwise, including any data you may provide through this website or otherwise when you sign up to our newsletter, instruct us or otherwise interact with us. 

This website is not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

Controller

Cookham Storage is the controller and responsible for your personal data (collectively referred to as "Cookham Storage or Bearhouse Logistics Ltd", "we", "us" or "our" in this privacy notice). 

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights (explained below), please contact the DPO using the details set out below. 

Contact details 

Our full details are: 

Full name of legal entity: Bearhouse Logistics Ltd

Name and title of current DPO: Barry Head, Managing Director 

Email address: barry.head@bearhouselogistics.co.uk

Postal address: Unit 28, Lower Mount Farm, Long Lane, Cookham SL6 9EE

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Changes to the privacy notice and your duty to inform us of changes 

This version was last updated on 10th May 2020 and historic versions can be obtained by contacting us. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

Third-party links 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

2. The data we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: 

 _Identity Data includes first name, maiden name, last name, marital status, title, date of birth and gender. 

 _Contact Data includes billing address, home address, email address and telephone numbers. 

 _Financial Data includes bank account and payment card details. 

 _Transaction Data includes details about payments to and from you and other details of services you have purchased from us. 

 _Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

 _Profile Data includes your interests, preferences, feedback and survey responses. 

 _Usage Data includes information about how you use our website, products and services. 

 _Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

3. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

We do not collect any Special Categories of Personal Data about you through our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences. However, we may sometimes collect special categories of personal data if it is relevant for the purposes of the work you have asked us to carry out or where it is required to enable us to perform our services in a particular legal case on which you instruct us. 

If you fail to provide personal data 

Where we need to collect personal data by law, or under the terms of an engagement or contract we have with you and you fail to provide that data when requested, we may not be able to perform the engagement or contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected? 

We use different methods to collect data from and about you including through: 

 _Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

 _enquire about or ask us to provide our services; 

 _subscribe to our services or publications; 

 _request marketing to be sent to you; 

 _enter a competition, promotion or survey; or 

 _give us some feedback. 

 _Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://www.bearhouselogistics.co.uk/cookie-policy for further details. 

 _Third parties or publicly available sources. We may receive personal data about you from various reputable third parties and public sources as set out below: 

 _Technical Data from the following parties: 

(a) analytics providers (such as Google based outside the EU and Canddi based inside the EU); and 

(b) our website hosts and IT support providers (based inside the EU). 4 

 _Contact, Financial and Transaction Data from providers of technical, payment and delivery services (such as National Westminster Bank plc based inside the EU). 

 _Identity and Contact Data from data brokers or aggregators (such as Experian based inside the EU). 

 _Identity and Contact Data from publicly availably sources (such as Companies House, HM Land Registry and the Electoral Register based inside the EU). 

4. How we use your personal data 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

 _Where we need to perform the contract or engagement we are about to enter into or have entered into with you. 

 _Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

 _Where we need to comply with a legal or regulatory obligation. 

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing hello@bearhouselogistics.co.uk

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please email hello@bearhouselogistics.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity 

Type of data 

Lawful basis for processing including basis of legitimate interest 

To register you as a new client 

(a) Identity 

(b) Contact 

(a) Performance of a contract or engagement with you 

(b) Necessary to comply with a legal obligation (to verify your identity, date of birth and to assist in preventing money laundering 

To process and deliver services you have requested including: 

(a) Manage payments, fees and charges 

(b) Collect and recover money owed to us 

(a) Identity 

(b) Contact 

(c) Financial 

(d) Transaction 

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to recover debts due to us) 

(b) Necessary to comply with a legal obligation (to assist in preventing money laundering